- Free Standard Shipping: Orders $99+ (within Australia)
- Flat Rate $7.95: STANDARD 2-8 business days
- Flat Rate $9.95: EXPRESS 1-4 business days
- Flat Rate $14.95:  NEXT DAY 1 business day

Your order will be dispatched within 1-2 business days when received before 12 pm (Brisbane, QLD), Monday – Friday. The warehouse is closed on the weekend. During the silly season October – December  dispatch of your order can take up to 3 business days.

DISPATCH 1-2 business days doesn’t apply to PERSONALISE ME (embroidery) orders. PERSONALISE ME orders are shipped within 5-10 working days after the PERSONALISE ME order is received.

Subject to stock availability as orders are shipped once complete.

Your tracking notification is emailed to you same day or next and will become live after 6 pm (Brisbane, QLD). If you haven’t received your shipping notification, please check your spam/junk folder.

Tracking information for orders placed on Saturday or Sunday will not be available until Monday evening.

IMPORTANT NOTE: During November & December all orders placed after 12 pm (Brisbane, QLD) on Friday, or on Saturday & Sunday will be dispatched by Tuesday the following week at the latest.

All orders are delivered Monday-Friday during business hours 9 am – 5 pm. No deliveries on weekends or public holidays.

We recommend choosing a business or work address for peace of mind.

You can provide us with an “authority to leave” in a safe place if no one at home in the order comment at checkout. However, we can’t take responsibility for any lost or post-delivery damaged parcels.

All orders are shipped with Australia Post eParcel.

Your orders are shipped from our warehouse in Brisbane, QLD

Unfortunately we are unable to cancel or make any amendments to any online orders after your order is placed. Amendments may include but are not limited to:

- Change of delivery address
- Changes to colours and sizes
- Adding or removing items
- Applying discounts
- Full order cancellations

All international orders are shipped with DHL-Express.

- NZ & SG Flat Rate AUD $25 (DHL Express 2-3 days)
- US & UK Flat Rate USD $20 (DHL Express 4-6 days)
- Rest of the World Flat Rate AUD $50/USD $40 (DHL Express 6-10 days)

Your order will be dispatched within 1-2 business days when received before 12 pm (Brisbane , QLD, Australia), Monday – Friday. The warehouse is closed on the weekend. During the silly season October – December  dispatch of your order can take up to 3 business days.

DISPATCH 1-2 business days doesn’t apply to PERSONALISE ME (embroidery) orders. PERSONALISE ME orders are shipped within 5-10 working days after the PERSONALISE ME order is received.

Subject to stock availability as orders are shipped once complete.

Your tracking notification is emailed to you same day or next and will become live after 6 pm (GMT+10). If you haven’t received your shipping notification, please check your spam/junk folder.

Tracking information for orders placed on Saturday or Sunday will not be available until Monday or Tuesday evening.

IMPORTANT NOTE: During November & December all orders placed after 12 pm (GMT+10) time on Friday, or on Saturday & Sunday will be dispatched by Tuesday the following week at the latest.

DHL doesn’t deliver to P.O. Boxes or Parcel Lockers. Physical private or business addresses only.

All orders are delivered Monday-Saturday (Saturdays to private residences only) during business hours 9 am – 5 pm. No deliveries on Sundays or public holidays.

DHL will provide you with options such as changing the delivery address or choosing a delivery date that suits you while your parcel is in transit. You can make changes directly on the DHL website. All you need is you tracking number. We can’t, however, take responsibility for any lost or post-delivery damaged parcels as your parcel is delivered according to your instructions.

You will receive a tracking notification directly from DHL by email and SMS (text message). From there you can navigate your parcel’s journey.

We recommend choosing a business or work address for a peace of mind.

Your orders are shipped from our warehouse in Brisbane (QLD), Australia

Unfortunately we are unable to cancel or make any amendments to any online orders after your order is placed. Amendments may include but are not limited to:

- Change of delivery address (can be done directly with DHL online)
- Changes to colours and sizes
- Adding or removing items
- Applying discounts
- Full order cancellations

The prices within the online store DO NOT include any relevant overseas duties (including import GST/VAT), clearance or handling charges and other customs or import charges that you may incur.

The US Tax Free Threshold is: USD 800: No Duty & Taxes are imposed when your order total (incl. shipping charges) is under the amount  of USD 800. If the full value of your items and shipping is over, the import tax on a shipment will be 10%. For example, if the declared value of your shipment is 800 USD, in order for the recipient to receive a package, an additional amount of 80.00 USD in taxes will be required to be paid to the destination countries government by the recipient.

The NZ Tax Free Threshold is: NZD 1,000: No Duty & Taxes are imposed when your order total (incl. shipping charges) is under the amount of NZD 1,000. If the full value of your items is over 1,000 NZD, the import tax on a shipment will be 15%. For example, if the declared value of your items is 1,000 NZD, in order for the recipient to receive a package, an additional amount of 15 NZD in taxes will be required to be paid to the destination countries government by the recipient.

The SG Tax Free Threshold is: SGD 400: No Duty & Taxes are imposed when your order total (incl. shipping charges) is under the amount of SGD 400. If the full value of your items is over 400 SGD, the import tax on a shipment will be 7%. For example, if the declared value of your items is 400 SGD, in order for the recipient to receive a package, an additional amount of 28 SGD in taxes will be required to be paid to the destination countries government by the recipient.

REST OF THE WORLD: Please refer to your local customs and import authorities about what your Import Duty, Taxes and additional charges may be. Any import related charges required to be paid to the destination countries government by the recipient.

Nature & humans have their ways. Please understand we can’t take responsibility for delays in delivery due to unforeseen circumstances (Earthquake, floods, strikes etc.)

You’re building a safer, cleaner world.

Our post satchels are 100% bio-degradable; bio-based i.e. partly made from PLANTS. Feels and behaves exactly like plastic, EXCEPT when disposed of its 100% biodegradable with no toxic residues or micro-plastics! COMPOSTABLE at home.