FAQ
Below are the answers to frequently asked questions about SAMMIMIS products and services.
If you have a question that isn’t answered here, feel free to contact us.
Anything and everything you have ever wanted to know about Turkish cotton towels.
PRODUCT INFORMATION
Find a size guide on each product page.
STEP 1: Grab your favourite loose fitted t-shirt
STEP 2: Lay it flat – Measure from the top of the shoulder down & across
STEP 3: Compare those measurements with our size chart on each product page – Easy!
Please keep in mind all our products are loomed/woven materials, which means there is a lot of movement when cutting patterns. The sizes can vary between 3-5 cm in width on all our items.
The difference lies in the weight, feel, absorbency, and drying time, tailored to your lifestyle needs. Our LIGHT Turkish towel range, at 225g, is soft with a quick dry time of 1 hour, ideal for on-the-go. The CLASSIC range, at 275g, offers a similar softness with slightly more absorbency and a 1.5-hour dry time. Step up to our PREMIUM towel range, at 325g for a softer feel and enhanced absorbency, drying in 2 hours. Our LUXURY Turkish towel range, at 375g is the softest, providing the utmost absorbency with a 2.5-hour dry time. For those who prefer a heftier, more traditional feel, our TERRY Turkish towel range, at 425g is the softest and most absorbent, with a dry time of 3
hours. Our towels are compact (you can take them anywhere you go), versatile, feel beautiful to skin, are highly absorbent and dry fast. SAND free even when wet (apart from the TERRY range). There
is a compare me chart on each product page which compares each range at a glance.
The AMALFI kids hooded towel is light (no terry lining). It's our very first hooded towel design and still going strong.
Extra layer of sunscreen without feeling hot or restricted. Generous neck opening - easy to slip in. The sleeveless AMALFI kids provides a very light cover up during hot days when cover is necessary; slip on, zip up & go. TASSOS Kids is light (no terry lining). It dries your child while wearing without feeling hot or restricted. Provides
extra layer of sunscreen. Great for swimming lessons; slip on, zip up and go. MONTEROSSO
Kids has TERRY inner-lining, extra-length & provides free movement due to being sleeveless. MENORCA Kids also with TERRY inner-lining,
extra length, front pockets, great for cooler months. The most popular style for swimming lesson activities. Absorbency levels and warmth increase progressively from AMALFI to MENORCA. There
is a compare me chart on each product page which compares each range at a glance.
The AMALFI Adult Sundress hooded towel is breezy and lightweight (no terry lining), yet absorbent & fast drying, while you are wearing it. Perfect for those who prefer minimalistic elegance. Generous neck opening makes dressing easy. LA PELOSA Adult hooded towel is light (no terry lining), yet absorbent, offers a zip & side pockets feature for convenience and ease. Great cover up for the warmer months while the POSITANO Adult has TERRY inner-lining which keeps you warm during those cooler months or mornings. It has deep side pockets to fit coins and car keys easily. There
is a compare me chart on each product page which compares each range at a glance.
Order Information
- Yes, this can happen. Please check your spam/junk folder. Search for SAMMIMIS AUSTRALIA. When you find us there, you may whitelist us to avoid further delays in communication with us. If you haven’t received your order confirmation, please contact our Happy Life Customer Care Team on: happylife@sammimis.com.au and we shall respond within 3 business days. If receiving a response takes longer during October – December period, please know we haven’t forgotten about you, it is just taking us a little longer during the rather busy times.
Don’t worry this can happen.
We have a very small window where you shipping address can be changed before your order is shipped.
The best and fastest way to contact us about address changes is via either Live Chat or Phone: 1800 288 289. Simply let us know your order number and the updated address and we will do our best to fix this up for you.
Returns and Exchanges
For Flat Rate Shipping within Australia and the Rest of the World click here.
Of course you can!
Christmas Shopping: All purchases made in September – December can be returned for an exchange or refund before 31st January, no questions asked. Otherwise its 30 days from the date of purchase, but we are easy going, if you need more time.
You can do so, in 3 simple steps here.
Almost, any difference is possible due to the looming process. But generally speaking they are all the same size but different weights. The size guide is 185 cm x 90 cm. Our round towels are 150 x 150 cm.
Please submit the return/exchange request for all your purchases made before Sunday, 31st December 2023, by Sunday, 7th January 2024.
All purchases made until Sunday, 31st December 2023, are eligible to be returned for an exchange or a refund.
Naturally, the stock is selling out very fast, so your choice for exchanges is getting smaller by the day. We will, of course, try to find a different colour, a different style where available. If there isn’t an option, a refund will have to be the answer.
All purchases made from 1st January 2024 won’t be eligible for a return/refund or an exchange.
Please submit the return/exchange request for all your purchases made before Sunday, 31st December 2023, by no later than Sunday, 7th January 2024.
Return/Exchange requests made after 7th January 2024 will have to be rejected, sorry.
Please, make sure you use it as soon as possible as once we are closed, gift cards or store credits cannot be redeemed.
Shipping & Payment
When you submit your order before 12 pm (Melbourne, VIC, Australia), Monday – Friday, your order will be shipped the same-day, your order will be shipped the same day (except October – December, on weekends and public holidays). During October – December dispatch time can take up to 5 business days.
When you submit your order after 12 pm (Melbourne, VIC, Australia), Monday – Friday, your order will be shipped the next day (except October – December, on weekend and public holidays) During October – December dispatch time can take up to 5 business days.
Click here to find out more about shipping timeframes.
Have you added an EMBROIDERY to your order? Fantastic! We do recommend to quickly read our Embroidery T & C’s to make sure you are happy with everything before you go ahead. There aren’t any hidden clauses, our T & C’s simply explain the difference between the processing time + shipping time, as this does lead to confusion… sometimes.
We will send you the tracking details for your delivery via email and SMS if you opt in. If you are unable to locate the email please check your spam or junk folder, sadly we often land in there.
Still can’t find the shipping notification email? Simply email us: happylife@sammimis.com.au or send us a message via Life Chat on our website.
Your order will be shipped from our Australian warehouse in Melbourne, Victoria.
You can pay by PayPal, Visa, MasterCard, AMEX as well as AfterPay.
Currently our products are available on our website only.
Other FAQs
All our products are made of Turkish cotton ethically made in Turkey. Some products
include Turkish cotton Terry lining (great for colder months) which is specified in the product name. Turkish Cotton is particularly known for being lightweight (folds to nothing great to pack or carry around), yet being highly absorbent, fast drying, feels beautiful on skin and when used at the beach Turkish cotton towels are sand FREE!
All of our towels are traditionally loomed in rural Turkey by beautiful locals who have been looming Turkish towels for generations. The owner of SAMMIMIS Turkish towels, Dana Beament, took her family and personally inspected the manufacturing facility. We can genuinely say that the manufacturing facility has happy people looming SAMMIMIS Turkish towels because they are being looked after in a clean, light and family like environment. The manufacturing facility also complies with ISO regulations.
SAMMIMIS are coloured with safe natural vegetable dyes and meet the standards presently established for baby articles. SAMMIMIS Turkish towels are certified by the highly regarded German textile certification Oeko-Tex.
In terms of whether the colours run, the answer is no, our SAMMIMIS are colour safe. Colours might fade if left extensively in the sun light or if in contact with chlorine or bleach.
The tests for harmful substances cover legally banned and controlled chemicals known to be harmful to the health. Taken in their entirety, the requirements go far beyond existing national legislation. The OEKO-TEX® testing for harmful substances is always geared towards how the textile will actually be used. The more closely the product is in contact with the skin, the stricter the human ecology requirements that it must meet. A distinction is made between four product classes: Product class I: textile articles for babies and toddlers up to 3 years old (clothing, toys, bedding, towels etc.) Product class II: textiles used close to the skin (underwear, bedding, T-shirts etc.) Product class III: textiles used away from the skin (jackets, coats etc.) Product class IV: furnishing materials (curtains, tablecloths, upholstery etc.)
Our Oeko-Tex certification number is: 11.HTR.91573.
Confidence in textiles certification means SAMMIMIS are responsibly made with no harmful substances. SAMMIMIS are coloured with safe natural vegetable dyes and meet the standards presently established for baby articles.
Quality washes best, if you know how! Our SAMMIMIS Turkish towels and hooded towels keep their size wash after wash. Those styles with special weaves are pre-washed to assure no shrinkage.
- Tighten the knot on each tassel before your first wash (if applicable)
- Zip up/close zip (if applicable)
- Normal wash under 40 degrees with usual detergent
- No bleach recommended
- VERY IMPORTANT: On a cycle with less than 800 spins per minute as higher spins are unforgiving for the tassels.
- No tumble dryer recommended. The Turkish Cotton dries superfast
- No softener recommended
- Iron can be used
Whilst Egyptian cotton is known for its absorbency and is perfect for bed linen, the strands are long and thick but also very dense, so it absorbs and hold water for longer which can create a heavy wet towel that takes forever to dry (musty smells) especially in humid climates. SAND also gets stuck in it, so when leaving the beach, rest assured, you'll carry sand with you home.
Microfibre towels although used & advertised for personal care such as drying yourself after showering swimming or bathing, these towels are often used as utility towels. For example to dry automobiles after washing or for cleaning the kitchen surfaces in our homes, due to their un-natural feel on human skin.
Recycled plastic towels are a great idea to eliminate plastic from our world, however, it depends how much importance you place on the feel, absorbency and versatility when it comes to a beach, pool or bathroom towel.
Turkish Cotton has extra-long fibres which can be loomed to a light, absorbent, and fast drying towel. The more you wash Turkish cotton towels the softer and more absorbent they become. No fluff guaranteed! And no musty smells either. It's beautiful to the skin, compact, light, highly absorbent, fast drying and SAND-free. It's also very versatile, from a sarong, beach dress, scarf, blanket, beach, pool or bath towel, you can use them how you like!
Our products are made of Turkish cotton. While most
fabrics do provide some level of protection, Turkish cotton UPF (Ultraviolet
Protection Factor) is on average 5, which means it allows 1/5th of the UV rays
to penetrate your skin.
Our guarantee to you, you won't find better quality Turkish towels than SAMMIMIS. Our Turkish towels are ethically made in Turkey, 100% made with Turkish cotton – no blend of nylon, or synthetic, guaranteed, 100% dyed with safe vegetable dye hence certified by the highly regarded Oeko-Tex certification. Our tassles are hand-twirrled by women in rural Turkey.
SAMMIMIS Turkish towels come in many different weights the heavier, the more cotton, the more absorbent, the more luxurious, weaves and we offer the largest colour range in Australia. You can see and feel the difference for many years to come.