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RETURNS

Need to send your item/s back

No worries!

It’s easy, as 1,2,3…

Exchange and returns are easy at SAMMIMIS. All you need to do is preferably keep the original packaging, make sure the product is returned in the same new condition it was received in & follow the below.

Our EXCHANGE process is different: Once you submit your return request online, you can order the correct item immediately without having to wait for the return process to be finalised. We refund your returned item within 24 hours upon receiving it. That way no time is compromised and you can enjoy your exchanged item much sooner.

** During October – January returns can take up to 3 business days to process**

** Note please check Junk folder if you don’t receive a response from us**

In the unlikely event you experience any issue or fault with the items you receive, please email us with photos and your order number at happylife@sammimis.com.au instead of completing a return request.

  1. Click  
  2. Your username & password was emailed to you after your first order was placed. Please check your spam/junk, we sometimes land in there. Look for:
    1. Sender: SAMMIMIS. Subject line:⭐️ ⭐️ ⭐️ URGENT, PLEASE KEEP 🙏🙏🙏
    2. Don’t have your password handy? No problem! Click on “Lost your password?
  3. Once logged in, click on Orders in the side menu
  4. Voila… Click on RETURN & then follow the prompts

RETURNS Ins & Outs (or so-called Terms & Conditions)

  • Apart from Limited Edition Items, SECONDS or Gift Cards…
  • You return your purchase for up to 30+ days from the purchase date. We are pretty relaxed.
  • Your refund will be processed within 1 business day once your return is received… that is our promise!
  • Refund will be processed through the original payment method.
  • Depending on your financial institution, it may take additional 2-10 business days for your refund to be credited to your bank account.
  • Naturally, refund will be issued minus initial shipping cost ($5 or $10).
  • Return shipping is at customers own cost.
  • Every returned item is thoroughly checked by our team.
  • In the unlikely event, that your return is not accepted, we will inform you immediately.
  • Reasons why we would decline your Return/Refund request:
    • Only if the returned item has been damaged, soiled or simply is not in the same new condition, naturally.

 

You’re building a safer, cleaner world.

Our post satchels are 100% bio-degradable; bio-based i.e. partly made from PLANTS. Feels and behaves exactly like plastic, EXCEPT when disposed of its 100% biodegradable with no toxic residues or micro-plastics! COMPOSTABLE at home. LAST BUT NOT LEAST – every order arrives 100% carbon-neutrally!

Thank you & feel good with SAMMIMIS – Live a Lighter Life!

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