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EXCHANGE/RETURNS

Need to send your item/s back

No worries!

It’s easy, as 1,2,3…

Exchange and returns are easy at SAMMIMIS. All you need to do is preferably keep the original packaging, make sure the product is returned in the same new condition it was received in & follow the below 😊

  1. Click
    1. Don’t have your password handy? No problem! Click on “Lost your password?”
  2. Once logged in, click on Orders in the side menu
  3. Voila… Click on the Action you wish to perform (View/Exchange/Refund) & then follow the prompts

Any questions? Email us on [email protected] & add your order number in the subject line.
Happy days 😊!


Exchange and Returns Ins & Outs (or so-called Terms & Conditions)

  • You can exchange or return your purchase for up to 30+ days from the purchase date. We are pretty relaxed.
  • Your exchange will be processed within 1 business day once:
    • we receive your return
    • potential price difference & return shipping cost is paid
  • You will receive a shipping notification once your exchanged item is on its way … you can count on that!
  • Your refund will be processed within 1 business day once your return is received… that is our promise!
  • Naturally, refund will be issued minus initial shipping cost of $10
  • Return shipping is at customers own cost
  • Exchange or refund cost will be processed through the original payment method.
  • Depending on your financial institution, it may take additional 2-10 business days for your refund to be credited to your bank account.
  • Every exchange/return item is thoroughly checked by our team.
  • In the unlikely event, that your return or exchange is not accepted, we will let you know in a separate email.
  • Reasons why we would decline your Exchange/Refund request:
    • Only if the returned item has been damaged, soiled or simply is not in the same new condition, naturally.

 

You’re building a safer, cleaner world.

Our post satchels are 100% bio-degradable; bio-based i.e. partly made from PLANTS. Feels and behaves exactly like plastic, EXCEPT when disposed of its 100% biodegradable with no toxic residues or micro-plastics! COMPOSTABLE at home. LAST BUT NOT LEAST – every order arrives 100% carbon-neutrally!

Thank you & feel good with SAMMIMIS – Live a Lighter Life!

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