If you are not 100% satisfied with your purchase or simply want to exchange your item, please visit our Exchange & Returns page.
Exchange and Returns Ins & Outs (or so-called Terms & Conditions)
- Apart from Limited Edition items, SECONDS or Gift Cards…
- You can exchange or return your purchase for up to 30+ days from the purchase date. We are pretty relaxed.
- Your exchange will be processed within 1 business day once:
- we receive your return
- potential price difference & return shipping cost is paid
- You will receive a shipping notification once your exchanged item is on its way … you can count on that!
- Your refund will be processed within 1 business day once your return is received… that is our promise!
- Naturally, refund will be issued minus initial shipping cost
- Return shipping is at customers own cost
- Exchange or refund cost will be processed through the original payment method.
- Depending on your financial institution, it may take additional 2-10 business days for your refund to be credited to your bank account.
- Every exchange/return item is thoroughly checked by our team.
- In the unlikely event, that your return or exchange is not accepted, we will let you know in a separate email.
- Reasons why we would decline your Exchange/Refund request:
- Only if the returned item has been damaged, soiled or simply is not in the same new condition, naturally.