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EXCHANGE/RETURNS

Need to send your item/s back

No worries!

It’s easy, as 1,2,3…

  1. EMAIL IT: [email protected] prior to returning your item/s
    1. Subject line: Exchange/Return + Your Order Number
    2. Exchange: Tell us, which item/size/colour you would like instead
  2. PACK IT:
    1. Return item/s within 60 days from the date of purchase
    2. Include a copy of the email to us as a reference. Alternatively, hand-written details, your name, Order number, Reason: Exchange/Return
    3. All merchandise must be in its original packaging, condition, unworn, unwashed, with tags
    4. We’d love, if you could use the original satchel (it’s bio-degradable)
    5. Extended Christmas exchanges and returns: If you buy between the 1st October and 25th December exchanges and returns can be done until 28th/29th February
  3. SHIP IT:
    1. Use your own shipping carrier and method. We recommend using a service that’s trackable & offers insurance. Australia Post has a variety of services & competitive prices
    2. Address to: SAMMIMIS RETURNS, c/o InDemand, 592-596 Glen Huntly Road Elsternwick VIC 3185, AUSTRALIA

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ONCE WE RECEIVE YOUR EXCHANGE/RETURN:

  1. EXCHANGE:
    1. Payment request will be sent to you through PayPal to cover AUD $10.00 shipping and handling fee + any price difference from the exchanged item to the original item
    2. Once the payment is made, your exchanged item/s will be shipped within 1 business day from the time payment was received … that’s our promise!
    3. You will receive a shipping notification including tracking number once your order is shipped
  2. RETURN:
    1.  Refund will be process within 1 business day through PayPal (excluding the original & return postage)
    2. We can process refunds through EFT; however, it will take 3-5 business days to process the refund
    3. Once the refund has been processed you will receive a refund confirmation email

You’re building a safer, cleaner world.

Our post satchels are 100% bio-degradable; bio-based i.e. partly made from PLANTS. Feels and behaves exactly like plastic, EXCEPT when disposed of its 100% biodegradable with no toxic residues or micro-plastics! COMPOSTABLE at home. LAST BUT NOT LEAST – every order arrives 100% carbon-neutrally!

Thank you & feel good with SAMMIMIS – Live a Lighter Life!

+++ SOY CANDLES +++ Extra 10% off with any towel purchase
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