It’s easy, as 1,2,3…
- EMAIL: [email protected] prior to returning your item/s
- Subject line: Exchange or return?
- Name | Order/Instore Receipt Number (Audit) | Reason
- PayPal address or email address: to which a payment requests and transfer money notifications can be sent to.
- PACK YOUR PACKAGE:
- Return item/s within 30 days from the date your order was shipped/purchased in our pop-up stores
- Include a copy of the email you sent to our Happy Life Team as it is already typed up. Alternatively, hand-written details of your name and order/receipt numbera
- All merchandise must be in its original packaging, condition, unworn, unwashed, with tags
- We’d love, if you could use the original postage satchel (recycling at its best = we love saving the world)
- Extended Christmas exchanges and returns: If you buy between the 1st October and 25th December exchanges and returns can be done until 30th January for online & instore purchases
- SHIP IT:
- Use your own shipping carrier and method. We recommend using a service that’s trackable & offers insurance. Australia Post has a variety of services & competitive prices
- Address to:
- SAMMIMIS RETURNS, c/o InDemand, 592-596 Glen Huntly Road Elsternwick VIC 3185, AUSTRALIA
- Keep the tracking number… just in case we need to track your parcel
ONCE WE RECEIVE YOUR RETURN/EXCHANGE and everything is in order:
- Payment request will be sent to you through PayPal to cover AUD $10.00 shipping and handling fee + any price difference from the exchanged item to the original item
- Once the payment is made, your exchanged item/s will be shipped within 1 business day from the time payment was received … that’s our promise!
- You will receive a shipping notification including tracking number once your order is shipped
- Will be process within 1 business day through PayPal (excluding your original & return postage)
- We can process refunds through EFT; however, it will take 3-5 business days to process the refund
- Once the refund has been processed you will receive a refund confirmation email
You’re building a safer, cleaner world.
Our post satchels are 100% bio-degradable; bio-based i.e. partly made from PLANTS. Feels and behaves exactly like plastic, EXCEPT when disposed of its 100% biodegradable with no toxic residues or micro-plastics! COMPOSTABLE at home. LAST BUT NOT LEAST – every order arrives 100% carbon-neutrally!
Thank you & feel good with SAMMIMIS – Live a Lighter Life!