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INTERNATIONAL RETURNS

Need to send your item/s back

No worries!

It’s easy, as 1,2,3…

  1. EMAIL: happylife@sammimis.com.au prior to returning your item/s
    1. Subject line: Exchange or return?
    2. Name | Order/Instore Receipt Number (Audit) | Reason
    3. PayPal or email address: to which a payment requests and money transfer notifications can be sent to.
  2. PACK YOUR PACKAGE:
    1. Return item/s within 60 days from the date your order was shipped
    2. Include a copy of the email you sent to our Happy Life Team as it is already typed up. Alternatively, hand-written details of your name and order/receipt number
    3. Merchandise must be in its original packaging, condition, unworn, unwashed, with tags
    4. We’d love, if you could use the original postage satchel (recycling at its best = we love saving the world)
    5. Extended Christmas exchanges and returns: If you buy between the 1st October and 25th December exchanges and returns can be done until 30th January
  3. SHIP IT:
    1. Use your own shipping carrier and method. We recommend using a service that’s trackable & offers insurance
    2. Address to:
      1. SAMMIMIS RETURNS, c/o InDemand, 592-596 Glen Huntly Road Elsternwick VIC 3185, AUSTRALIA
    3. Keep the shipping papers safe, incl. tracking number… just in case we need to track the parcel down

ONCE WE RECEIVE YOUR RETURN/EXCHANGE and everything is in order:

  1. EXCHANGE/S:
    1. Payment request will be sent to you through PayPal to cover AUD $30.00 shipping fee + any price difference from the exchanged item to the original item
    2. Once the payment is made, your exchanged item/s will be shipped within 1 business day from the time payment was received … that’s our promise!
    3. You will receive a shipping notification including tracking number once your order is shipped
  2. RETURN/REFUNDS:
    1. Will be process within 1 business day through PayPal only (excluding your original & return postage, as well as duty and taxes)
    2. You will receive a refund confirmation email

You’re building a safer, cleaner world.

Our post satchels are 100% bio-degradable; bio-based i.e. partly made from PLANTS. Feels and behaves exactly like plastic, EXCEPT when disposed of its 100% biodegradable with no toxic residues or micro-plastics! COMPOSTABLE at home. LAST BUT NOT LEAST – every order arrives 100% carbon-neutrally!

Thank you & feel good with SAMMIMIS – Live a Lighter Life!

EXTRA 10% OFF accessories with any towel purchase
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