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Frequently Asked Questions – no particular order.

Below are the answers to frequently asked questions about SAMMIMIS products and services. If you have a question that isn’t answered here, feel free to contact us.

Anything and everything you have ever wanted to know about Turkish cotton towels.

Yes, this can happen. Please check your spam/junk folder. Search for SAMMIMIS AUSTRALIA. When you find us there, you may whitelist us to avoid further delays in communication with us. If you haven’t received your order confirmation, please contact our Happy Life Customer Care Team on: [email protected] and we shall respond within 3 business days. If receiving a response takes longer during October – December period, please know we haven’t forgotten about you, it is just taking us a little longer during the rather busy times.

When you submit your order before 12 pm EST (Melbourne, VIC), your order will be shipped the same day (except October – December, on weekends and public holidays). During October – December dispatch time can take up to 5 business days.

When you submit your order after 12 pm EST (Melbourne, VIC), your order will be shipped the next day (except October – December, on weekend and public holidays) During October – December dispatch time can take up to 5 business days.

Once your order is dispatched for updated shipping times within AUSTRALIA or INTERNATIONAL visit our website.

Have you added an EMBROIDERY to your order? Fantastic! We do recommend to quickly read our  Embroidery T & C’s to make sure you are happy with everything before you go ahead. There aren’t any hidden clauses, our T & C’s simply explain the difference between the processing time + shipping time, as this does lead to confusion… sometimes.

Fantastic! We do recommend to quickly read our  Embroidery T & C’s to make sure you are happy with everything before you go ahead. There aren’t any hidden clauses, our T & C’s simply explain the difference between the processing time + shipping time, as this does lead to confusion… sometimes.

Your order will be shipped from our Australian warehouse in Melbourne, Victoria.

For Flat Rate Shipping within Australia click here.

Rest of the World Flat Rate Shipping click here.

Of course you can!

Christmas Shopping: All purchases made in September – December can be returned for an exchange or refund before 31st January, no questions asked. Otherwise its 30 days from the date of purchase, but we are easy going, if you need more time.

You can do so, in 3 simple steps: https://www.sammimis.com.au/exchange-returns/

Don’t worry this can happen.

We have a very small window where you shipping address can be changed before your order is shipped.

The best and fastest way to contact us about address changes is via either Live Chat or Phone: 1800 288 289. Simply let us know your order number and the updated address and we will do our best to fix this up for you.

You can pay by PayPal, Visa, MasterCard, AMEX as well as AfterPay.

Absolutely! We will send you the tracking details for your delivery via email and SMS if you opt in. If you are unable to locate the email please check your spam or junk folder, sadly we often land in there.

Still can’t find the shipping notification email? Simply email us: [email protected], send us a message via Life Chat on our website or call us: 1800 288 289.

Find a size guide on each product page.

  1. STEP 1: Grab your favourite loose fitted t-shirt
  2. STEP 2: Lay it flat – Measure from the top of the shoulder down & across
  3. STEP 3: Compare those measurements with our size chart on each product page – Easy!

All of our towels are traditionally loomed in rural Turkey by beautiful locals who have been looming Turkish towels for generations. The owner of SAMMIMIS Turkish towels, Dana Beament, took her family and personally inspected the manufacturing facility. We can genuinely say that the manufacturing facility has happy people looming SAMMIMIS Turkish towels because they are being looked after in a clean, light and family like environment. The manufacturing facility also complies with ISO regulations.

Almost, any difference is possible due to the looming process. But generally speaking they are all the same size but different weights. The size guide is 185 cm x 90 cm. Our round towels are 150 x 150 cm.

SAMMIMIS are coloured with safe natural vegetable dyes and meet the standards presently established for baby articles. SAMMIMIS Turkish towels are certified by the highly regarded German textile certification Oeko-Tex.

The tests for harmful substances cover legally banned and controlled chemicals known to be harmful to the health. Taken in their entirety, the requirements go far beyond existing national legislation. The OEKO-TEX® testing for harmful substances is always geared towards how the textile will actually be used. The more closely the product is in contact with the skin, the stricter the human ecology requirements that it must meet. A distinction is made between four product classes: Product class I: textile articles for babies and toddlers up to 3 years old (clothing, toys, bedding, towels etc.) Product class II: textiles used close to the skin (underwear, bedding, T-shirts etc.) Product class III: textiles used away from the skin (jackets, coats etc.) Product class IV: furnishing materials (curtains, tablecloths, upholstery etc.)

Our Oeko-Tex certification number is: 11.HTR.91573.
Confidence in textiles certification means SAMMIMIS are responsibly made with no harmful substances. SAMMIMIS are coloured with safe natural vegetable dyes and meet the standards presently established for baby articles.

Currently our products are available on our website only.

No, our SAMMIMIS are colour safe. Colours might fade if left extensively in the sun light or if in contact with chlorine or bleach.

Washing Instructions

Quality washes best, if you know how!

  • Tighten each tassel before your first wash (only few of our products have tassels)
  • Normal wash under 40 degrees with usual detergent
  • VERY IMPORTANT: Normally 40 degree washing programme comes with 800 spins per minute cycle. If not, please adjust to 800 spins per minute as higher spins are unforgiving for the tassels
  • No tumble dryer recommended. They are Turkish Cotton Towels and dry superfast
  • Iron can be used

There is more if you wish: https://www.sammimis.com.au/washing-and-care-instructions/

Whilst Egyptian cotton is known for its absorbency and is perfect for bed linen the strands are long and thick but also very dense and absorb a lot of water but also hold water for longer which can create a heavy wet towel that takes forever to dry (musty smells) especially in humid climates.

Turkish Cotton has extra-long fibres which can be loomed to a light, absorbent, and fast drying towel. The more you wash Turkish cotton towels the softer and more absorbent they become. No fluff guaranteed! And no musty smells either.

Like everything it depends how you look after them, SAMMIMIS Turkish Towels are premium quality second to none and with the right love and care you will have a towel to enjoy for a very long time.

This might sound cliché but we honestly and genuinely guarantee you won’t find better quality Turkish towels than SAMMIMIS Turkish towels. Let’s look at the facts: 100% made/loomed Ethically in Turkey, 100% made with Turkish cotton – no blend of nylon, or synthetic, guaranteed, 100% dyed with safe vegetable dye hence certified by the highly regarded Oeko-Tex certification. On top of that, SAMMIMIS Turkish towels come in many different weights (the heavier, the more cotton, the more absorbent, the more luxurious), weaves, colour combination – unique difference to the SAMMIMIS brand.

On top of that at SAMMIMIS we are personable, down to earth, have a positive attitude and live by our values.

No. Our SAMMIMIS Turkish towels keep their size wash after wash. Those styles with special weaves are pre-washed to assure no shrinkage.

All our products are loomed/woven materials, which means as much as there is a lot of movement when cutting patters.

The sizes can vary between 3-5 cm in width on all our items.

You certainly can. Please send us an email to [email protected] . We shall respond within 3 business days.

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