SHIP SAME DAY     EASY RETURNS    EXPRESS SERVICE AVAILABLE

Frequently Asked Questions – no particular order.

Below are the answers to frequently asked questions about SAMMIMIS products and services. If you have a question that isn’t answered here, feel free to contact us.

Anything and everything you have ever wanted to know about Turkish cotton towels.

Of course you can! In 3 simple steps: https://www.sammimis.com.au/national-exchange-returns/

For our international customers (outside of Australia) same, same, but different: https://www.sammimis.com.au/international-exchange-returns/

When you submit your order before 12 pm AEST (Australian Eastern Standard Time), your order will be shipped the same day (except on weekends and public holidays).

When you submit your order after 12 pm AEST (Australian Eastern Standard Time), your order will be shipped the next day.

When your order is in transit, depending which shipping service you have chosen expect your delivery to arrive in 5-7 business days for Standard service or 1-3 business days for Express service.

Don’t worry this can happen.

We have a small window before your order is shipped out where we can attempt to update the delivery address for your order.

The best and fastest way to contact us about address changes is via either Live Chat or Phone: 1800 288 289. Simply let us know your order number and the updated address and we will do our best to fix this up for you.

Don’t worry this can happen.

We have a small window before your order is shipped out where we can attempt to update the delivery address for your order.

The best and fastest way to contact us about address changes is via either Live Chat or Phone: 1800 288 289. Simply let us know your order number and the updated address and we will do our best to fix this up for you.

Absolutely! We will send you the tracking details for your delivery via email to the email address you entered when you placed your order. If you are unable to locate the email please check your spam or junk folder, sadly we often land in there.

Still can’t find the shipping notification email? Simply email us: [email protected], send us a message via Life Chat on our website or call us: 1800 288 289.

All of our towels are traditionally loomed in rural Turkey by beautiful locals who have been looming Turkish towels for generations. The owner of SAMMIMIS Turkish towels, Dana Beament, took her family and personally inspected the manufacturing facility. We can genuinely say that the manufacturing facility has happy people looming SAMMIMIS Turkish towels because they are being looked after in a clean, light and family like environment. The manufacturing facility also complies with ISO regulations.

Almost, any difference is possible due to the looming process. But generally speaking they are all the same size but different weights. The size guide is 185 cm x 90 cm. Our round towels are 150 x 150 cm.

SAMMIMIS are coloured with safe natural vegetable dyes and meet the standards presently established for baby articles. SAMMIMIS Turkish towels are certified by the highly regarded German textile certification Oeko-Tex.

The tests for harmful substances cover legally banned and controlled chemicals known to be harmful to the health. Taken in their entirety, the requirements go far beyond existing national legislation. The OEKO-TEX® testing for harmful substances is always geared towards how the textile will actually be used. The more closely the product is in contact with the skin, the stricter the human ecology requirements that it must meet. A distinction is made between four product classes: Product class I: textile articles for babies and toddlers up to 3 years old (clothing, toys, bedding, towels etc.) Product class II: textiles used close to the skin (underwear, bedding, T-shirts etc.) Product class III: textiles used away from the skin (jackets, coats etc.) Product class IV: furnishing materials (curtains, tablecloths, upholstery etc.)

11.HTR.91573.
Confidence in textiles certification means SAMMIMIS are responsibly made with no harmful substances. SAMMIMIS are coloured with safe natural vegetable dyes and meet the standards presently established for baby articles.

No, our SAMMIMIS are colour safe. Colours might fade if left extensively in the sun light or if in contact with chlorine or bleach.

Washing Instructions

Quality washes best, if you know how!

  • Tighten each tassel before your first wash (only few of our products have tassels)
  • Normal wash under 40 degrees with usual detergent
  • VERY IMPORTANT: Normally 40 degree washing programme comes with 800 spins per minute cycle. If not, please adjust to 800 spins per minute as higher spins are unforgiving for the tassels
  • No tumble dryer recommended. They are Turkish Cotton Towels and dry superfast
  • Iron can be used

There is more if you wish: https://www.sammimis.com.au/washing-and-care-instructions/

Whilst Egyptian cotton is known for its absorbency and is perfect for bed linen the strands are long and thick but also very dense and absorb a lot of water but also hold water for longer which can create a heavy wet towel that takes forever to dry (musty smells) especially in humid climates.

Turkish Cotton has extra-long fibres which can be loomed to a light, absorbent, and fast drying towel. The more you wash Turkish cotton towels the softer and more absorbent they become. No fluff guaranteed! And no musty smells either.

We guarantee that you won’t find a better quality than the one from SAMMIMIS. Why are we so sure? We hear it from our customers who purchase from our pop-up stores around Australia: “I have a Turkish towel, but your quality is visibly better and mine was more expensive!”. Or “Your towels feel much thicker and better”. We travelled to Turkey to assure our products are made by the best and in best practice. We guarantee our Turkish towels are actually made 100% in Turkey, made of 100% Turkish cotton, dyed 100% with safe and natural vegetable dye and therefore SAMMIMIS Turkish towels are certified by the highly regarded German Oeko-Tex certification. And if you aren’t satisfied with your purchase, you can send your purchase back for a refund.

With SAMMIMIS Turkish towels you’ll get the best value for money. Our price range is determined by the weight of each style = the more cotton content the higher the price the more luxurious is the product. Our standard prices guarantee high quality in each style, every product is made in Turkey, dyed with safe and harmless dyes, different weaves and patterns and last but not least we offer our customers tier-pricing that discounts products as soon as you buy multiples.

Like everything it depends how you look after them, SAMMIMIS Turkish Towels are premium quality second to none and with the right love and care you will have a towel to enjoy for a very long time.

This might sound cliché but we honestly and genuinely guarantee you won’t find better quality Turkish towels than SAMMIMIS Turkish towels. Let’s look at the facts: 100% made/loomed Ethically in Turkey, 100% made with Turkish cotton – no blend of nylon, or synthetic, guaranteed, 100% dyed with safe vegetable dye hence certified by the highly regarded Oeko-Tex certification. On top of that, SAMMIMIS Turkish towels come in many different weights (the heavier, the more cotton, the more absorbent, the more luxurious), weaves, colour combination – unique difference to the SAMMIMIS brand.

On top of that at SAMMIMIS we are personable, down to earth, have a positive attitude and live by our values.

No. Our SAMMIMIS Turkish towels keep their size wash after wash. Those styles with special weaves are pre-washed to assure no shrinkage.

Beach, picnic blanket, Travel, Sarong, Wrap, scarf or head wrap, lumber support when seated, pool chair saver, sarong or cover up, pillow, laundry bag, sun saver, throw rug, blanket, baby blanket, breastfeeding cover, gift for baby shower, Christmas, birthday and more read here

SAMMIMIS differ in WEIGHT, WEAVE, COLOUR AND NOW SHAPE

SAMMIMIS ranges – with even more choice within a weight there may be different weaves which creates a different feel and may dictate the uses.
Weight– This is the amount of cotton used in each towel. The heavier the more cotton used. The more cotton the more absorbent and softer they become.

SAMMIMIS Weaves

The Classic weave, also known as the cross twill weave is a strong cotton weave with closely woven threads in a simple criss-cross pattern. The Classic weave as in the Santorini, Cassis and Cote D’Azur range and like most Turkish towels this is a flat tightly woven weave. To make this weave feel softer we use thicker yarn for the Cassis and Cote D’Azur ranges. This is a lightweight, cool weave with a smooth and silky finish. Once washed this weave plumps up making your SAMMIMIS softer and feeling thicker.

The Diamond weave also called broken lozenge twill or simply diamond weave.This weave is premium weight and breathable. Our diamond weave has been loomed loser than the classic weave making it feel very soft and giving it luxurious look. You’ll find the diamond weave in our Alanya range. The pattern/structure lends itself to be very versatile and can be used for anything from a wrap to a throw rug.

The Taormina weave. This weave is called rips and a very special weave that is specific to our Taormina range – 375g. It’s beautiful to touch, is soft and due to its luxury looks, is often used as a corporate gift. The Taormina weave is pre-washed assuring no shrinkage due to its weave structure.

The Herringbone weave is a diagonal weave with a pattern resembling a reversing zigzag or a fish skeleton (which is where the name “herringbone” comes from). This weave is more water resistant than plain weaves, so herringbone fabrics dry quickly and are easy to iron. Herringbone has a smooth feel, textured warmth, a soft drape and occasionally a slight sheen. The Herringbone weave you’ll find in our round towel range. Herringbone weave is used in a product to make them more substantial, like the round towel that might be used for the beach or as a picnic rug.

Colour – this comes down to person preference or personality J But the good thing is SAMMIMIS has put together “What colour are you?” so see for yourself this guide will help you to decide.

Shape and Size
Shape #1: The traditional towel is rectangle shape. All towels vary slightly in size, however, the size guide for the rectangle shape is 185 x 90 cm.

Shape #2: The round towel in 150 x 150 cm

The beauty of SAMMIMIS is that whilst they are all super versatile with having a range of weights, weaves colours and shapes you can be sure to find the perfect present or the ideal one for you.

275gm $40 – Santorini and Santorini double – Also called “The Classic” range.
The originals made with the traditional flat Jacquard weave
Lightest of them all
Great for children and youth
Available in 11 bright colours
Can be used for beach, pool, travel, sport and more

325gm $50 – Cote D’Azur and Cassis – Also called “The Premium” range
Both made with the traditional flat Jacquard weave
Made with more cotton, hence softer, little heavier still feel as light as the Santorini
More absorbent than 275g towels
Very popular for those that love multiple colour combinations, with vibrant and happy colours. Age group that tends to buy this style: young kids, teens – 60
Great for beach, pool, travelling, throws, sarong & wrap, blanket, picnic and more

375gm $60 – Alayna and Taormina – Also called “The Luxury” range
Alayna made with a looser weave which creates an unparalleled softness and feel
Taormina is the only rage that is pre-washed to avoid shrinking after the first wash due to the special weave. Beautiful feel and absorbency guaranteed
These are our luxurious ranges with even more Turkish cotton and sophisticated weaves
when washed tend to crease less
Beautifully soft and superabsorbent yet light
Loved by luxury and quality conscious customers – more mature audience 30+
Equally great for bath, pool, travel, picnic, sport, throw, for home, beach and more

625gm $90 – AnelloRound Towel
Luxurious herringbone weave
Thicker yarn used than in the 275g, 325g and 375g ranges
Available in complimenting colours to our 275g, 325g and 375g ranges
A round towel that has a substantial feel yet is light
Great use for beach, picnic or as a rug at home
Loved by those between 14 – 45 years

Day 1: You submit your order before 12 pm AEST. Your order will be shipped the same day (except on weekends and public holidays). If you submit your order after 12 pm AEST (Australian Eastern Standard Time), your order will be shipped the next day.

Day 2: Your order is in transit. Depending which shipping service you have chosen expect your delivery to arrive in 5-7 business days for Standard service, 1-3 business days for Express service.

Flat rate shipping explained.
It doesn’t matter how many products you buy in one order, we only charge you one flat rate shipping fee. FREE shipping applies on orders $100+

We make sure to remain in your local shopping Centre long enough, so you can exchange your items after the Christmas period. Due to the short period of time refunds are not available in our pop-up stores. We can, however, process a refund when you mail us the item in question. If you wish to exchange or return your purchase, please contact us on 1800 288 289 or you can view our Exchange and Return Policy here.

I want to come and see one of the pop up stores where can I find one? Please visit our Locations page to see when and where our pop-up stores are. SAMMIMIS operates November – January each year in different states and shopping centers. The location page is regularly updated for your convenience. Our Tip: Like us on Facebook and get the updates first-hand.

Whilst Egyptian cotton is known for its absorbency and is perfect for bed linen the strands are long and thick but also very dense and absorb a lot of water but also hold water for longer which can create a heavy wet towel that takes forever to dry especially in humid climates.

Turkish Cotton has extra-long fibres which can be loomed to a light, absorbent, and fast drying towel. The more you wash Turkish cotton towels the softer and more absorbent they become.No fluff guaranteed! And no musty smells either.

You certainly can. Please feel free to contact us on 1800 288 289 or email at [email protected]

Join Waitlist We will inform you when the product arrives in stock. Please leave your valid email address below.