The ins and outs SAMMIMIS

Embroidery/Personalisation service

  1. Allow 5-10 business days + shipping time, depending on the time of the year. During busy season October – December the dispatch time is 20 business days + shipping time depending what shipping service you have chosen. All orders with embroideries placed after 15th November (International Orders: 1st November) can’t be guaranteed delivery before Christmas.
  2. All orders with embroidery placed by 14th November, are guaranteed to be processed and shipped in time for Christmas.
  3. Choosing NEXT DAY or EXPRESS Shipping Service doesn’t reduce the dispatch/processing time.
  4. If your order consists of products with and without embroidery, your order will be shipped together. So please, calculate the extra time it takes for embroidered products in your order.
  5. The placement of the embroidery:
    1. Hooded towels: Front left-side… where your heart is 💙
    2. Turkish towels: Opposite corner of SAMMIMIS label
  6. The placement of the embroidery is set to default and can’t be changed.
  7. Embroidery specifications:
    1. Embroidery colour: White
    2. Embroidery Height: Approx. 2.5 cm
    3. Embroidery Width: up to 16 cm (9 characters). These measurements are a guide only and can differ slightly due to the nature of the font you choose & our SAMMIMIS towels being soft – a good thing, we think 🙂
    4. Embroidery Quality: Double sided/two faced + high quality
  8. Strictly NO Exchange or Refund on products including embroidery
  9. In the event, that SAMMIMIS embroiders your towel wrongly, a replacement will be sent out within 5 business days with express shipping service – all at our cost.
  10. We would appreciate, if you could return the wrongly embroidered product, of course at our cost. Detailed information about how to return the product will be emailed you by our customer care.
  11. Same day dispatch doesn’t apply to orders with embroidery service
  12. To utilise “SAME DAY DISPATCH” service, feel free to split your order to “regular” products and embroidered products.
  13. Please check your embroidery selection carefully as there is no exchange or return on products with embroidery
  14. Any promotional offers or discounts are excluded from our embroidery service.

You’re building a safer, cleaner world.

Our post satchels are 100% bio-degradable (Bio-based ie. partly made from PLANTS Feel and behave exactly like plastic, EXCEPT when disposed of Biodegradable with no toxic residues (or micro-plastics!).
And COMPOSTABLE at HOME) and every order arrives 100% carbon-neutrally!

Thank you & feel good with SAMMIMIS – Live a Lighter Life!

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